Refund policy

Refund & Money-Back Guarantee Policy

Testograph UK LTD  |  tglabs.co.uk

Last updated: 27 May 2026

At Testograph UK LTD, we stand behind Testo Up. This policy outlines your rights to a refund, including our conditional 30-day money-back guarantee and your statutory rights under UK consumer law.

1. Your Statutory Rights (Consumer Rights Act 2015)

Nothing in this policy limits or excludes your statutory rights. Under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, you are entitled to:

  • A 14-day cooling-off period from the date of delivery, during which you may cancel your order and receive a full refund, provided the product is unused and the seal is unbroken.

  • A refund or replacement if the product is faulty, not as described, or not of satisfactory quality.

These rights apply regardless of any additional conditions set out in our money-back guarantee below.

2. Our 30-Day Money-Back Guarantee

In addition to your statutory rights, we offer a conditional 30-day money-back guarantee for customers who genuinely follow the full Testo Up programme. This guarantee is evidence-based and designed to reward committed users.

3. Eligibility Criteria

To qualify for a refund under our money-back guarantee, ALL of the following conditions must be met:

  • Your refund request must be submitted within 30 calendar days of your purchase date.

  • You must have actively used the Testograph companion app throughout the 30-day period.

  • Your app data must show consistent daily logging across all tracked habit areas: sleep, hydration, exercise, and nutrition.

  • You must have taken Testo Up as directed — one serving per day as indicated on the product packaging.

  • You must not have missed more than 5 days of app logging during the 30-day period.

  • Your purchase must have been made directly from tglabs.co.uk.

4. Why We Require App Verification

Testo Up is formulated to work as part of a holistic healthy lifestyle programme. The supplement alone is unlikely to produce results without accompanying lifestyle habits. Our money-back guarantee verifies that the full programme was followed before approving a claim. This approach is transparent, proportionate, and disclosed to you at the point of purchase.

By purchasing Testo Up and creating a Testograph app account, you acknowledge and consent to this verification process, as outlined in our Privacy Policy.

5. How to Make a Claim

  • Email support@tglabs.co.uk with the subject: 'Money-Back Guarantee Claim'

  • Include: your full name, order number, and the email used at checkout

  • Provide authorisation for our team to review your Testograph app usage data

  • Our team will assess your claim and app data within 5 business days

  • If approved, refunds are credited to your original payment card within 5–10 business days

6. Refunds for Faulty or Incorrect Products

If your product arrives damaged, faulty, or different from what was ordered, contact us within 14 days of receipt at support@tglabs.co.uk. We will arrange a free replacement or full refund. No app verification is required for these claims. This is in addition to your statutory rights.

7. Non-Qualifying Claims

The conditional money-back guarantee will not apply where:

  • The request is made after 30 days from the purchase date

  • The Testograph app was not used or there is insufficient usage data available

  • App data demonstrates significant non-compliance with the programme

  • The product was purchased from a third-party retailer

In all cases, your statutory rights under the Consumer Rights Act 2015 remain unaffected.